About Us
Welcome to REP 3.8.0
REP380 is a dynamic human capital development and outsourcing firm committed to empowering individuals, corporate organizations, and public institutions through tailored training solutions and strategic HR services.
Our Vision
To be a leading force in transforming the workforce by becoming the most trusted partner for professional development and integrated HR services across Africa and beyond.
Our Mission
To empower individuals, organizations, and institutions through innovative training, strategic human capital development, and professional outsourcing solutions that drive growth, performance, and sustainable success.
Our Team
At REP380, our team is made up of passionate trainers, professionals, and creatives committed to one goal: helping people show up better — at work, in business, and in life.
REP380 is a training community that equips individuals and business owners with world-class customer service and communication skills fit for today’s remote world.
We believe talent is everywhere — but the right training makes all the difference. That’s why we focus on practical, hands-on learning that helps people show up with clarity, confidence, and care — whether they’re landing their first remote job or growing a business that serves clients better.
Through structured programs, mentorship, and job application support for top students, we empower our learners to not just learn — but thrive. Whether you’re a job seeker, a small business owner, or a team leader, REP380 is here to help you grow, communicate better, and serve with excellence.
01.
Define
Identify key objectives (e.g., improve CSAT, reduce AHT).
Set measurable KPIs and align them with business goals.
Pinpoint pain points (e.g., high escalation rates, low first-call resolution).
02.
Design
Develop customized training programs (role-specific: agents, TLs, QA).
Create curricula covering:
Soft skills (empathy, communication).
Technical skills (CRM, compliance).
Tools (AI, omnichannel platforms).
Build QA frameworks and scorecards.
03.
Deliver
Implement training through:
Instructor-led workshops.
E-learning modules.
Simulations/role-playing.
Deploy tools and SOPs for daily operations.
04.
Drive
Monitor performance with real-time analytics (AHT, FCR, CSAT).
Provide continuous coaching/feedback.
Gamify progress (leaderboards, certifications).
05.
Debrief
Analyze post-training/metrics to identify gaps.
Conduct root-cause analysis for recurring issues.
Share insights with stakeholders.
06.
Develop
Iterate training/content based on data.
Upskill teams for future trends (AI, automation).
Foster a culture of lifelong learning.
Why Choose Us?
Let’s build a team that turns every customer interaction into a success story.
Improved KPIs for 100+ call centers.
Coaching, refresher courses, and certification.
Trainers with real-world call center experience.
Live workshops, e-learning, and hybrid models.
Would you like to start a project with us?
You can reach us on